At Dealtica, we aim to ensure every customer feels confident and satisfied with their purchase. If for any reason you need to return an item, we’ve made the process clear and easy to follow.

Return Eligibility
Eligible returns must be unused, in original condition, and include all original packaging. Some items, including personalized or intimate products, are not returnable. Returns must be requested within 30 days of receipt.

Obtaining a Return Authorization
Before returning any item, please contact our customer support to obtain a Return Authorization (RA) number. Returns without an RA may be refused.

Processing Refunds
After receiving your return, we will inspect it and notify you of the approval. Approved refunds are processed to the original payment method. Refunds may be adjusted for restocking fees, return shipping, or taxes.

Exchanges
If you wish to exchange for a different size, color, or style, contact our support team. Additional charges or shipping fees may apply, and availability may vary.

Shipping Instructions
Package your return carefully, ideally in the original packaging with all tags and accessories. Clearly indicate the RA number and send it to the address provided by our support team. Using a trackable shipping service is recommended. Customers are generally responsible for return shipping costs unless the return is due to our error.

Customer Support
For assistance with returns, exchanges, or refunds, contact:
Company: EKSPOL KRAKÓW SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Email: work@dealtica.com
Address: MIESZKA I-GO 2, 31-432 KRAKÓW, district KRAKOWSKI, commune KRAKÓW, province MAŁOPOLSKIE